Alternative Service Delivery
Cities in the US are facing significant declines in revenues, spurring a hunt for reductions in expenses. City and County Managers are being challenged by elected officials to find ways to decrease the budget without a corresponding letdown in service to residents. This dilemma has given rise to the mantra of “doing more with less”. Alternative Service Delivery is a solution that local governments must consider. HR Green’s approach is to help local government leaders identify alternatives for service delivery is three-fold:
- Search for ways to streamline current workflow systems and processes. This will include recommendations to adopt best practices, adjusting staffing levels to match service level goals and review of technology applications that can multiply the effectiveness of your forces.
- Evaluate opportunities to share services with a neighboring organization. Shared services applications need to include clear expectations that are memorialized in an inter-governmental agreement.
- Utilize a resources from a private sector company to cost effectively deliver municipal services. The benefits of this approach are scalability, shared risks and cost savings.
Alternative Service Delivery is becoming more prevalent across the nation. In reviewing a 2011 survey conducted by ICMA and sponsored by HR Green, 69% of respondents stated that they have studied the feasibility of adopting private service delivery practices compared to only 49.6% in 2007. It’s not a surprise to know that the primary reasons cited for the upturn was to decrease the costs of service delivery and external fiscal pressures.
+ City/Village/Township/County Engineering
+ Business/Economic Development Plans
+ Staff Augmentation/Shared Services
+ Organizational Reviews/Analysis
+ Fee & Rate Reviews
+ Development Plan Review
+ E-Government Software Solutions
+ Shared Services